Your Rights and Protections

Your Rights and Protections

No matter how you get your Medicare, you have certain rights and protections designed to:

  • Protect you when you get health care.
  • Make sure you get the health care services that the law says you can get.
  • Protect you against unethical practices.
  • Protect your privacy.

You have these rights:Senior couple on country walk

  • Be treated with dignity and respect at all times.
  • Be protected from discrimination.
  • Have your personal and health information kept private.
  • Get information in a way you understand from Medicare, health care providers, and contractors.
  • Get clear and simple information about Medicare to help you make health care decisions, including:

— What’s covered.
— What Medicare pays.
— How much you have to pay.
— What to do if you want to file a complaint or an appeal.

  • Have your questions about Medicare answered.
  • Have access to doctors, specialists, and hospitals.
  • Learn about your treatment choices in clear language that you can understand, and participate in treatment decisions.
  • Get health care services in a language you understand and in a culturally sensitive way.
  • Get emergency care when and where you need it.
  • Get a decision about health care payment, coverage of services, or prescription drug coverage.
  • Request a review (appeal) of certain decisions about health care payment, coverage of services, or prescription drug coverage.
  • File complaints (sometimes called “grievances”), including complaints about the quality of your care.

To learn more about your rights and protections click here.

SFG knows how important it is to know your rights and protections when you become eligible for Medicare. SFG cannot only help you understand your rights and protections, but also guide you in the right direction through the rest of your Medicare journey. Call today to see how we can help you understand Medicare.

 1-800-677-0153!